Privacy Policy

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Paymentology Privacy Policy

Paymentology Limited (a company incorporated in England and Wales with registered number: 09670444 whose registered office is at Eden House Eden House, Northdown Lane, Guildford, None, United Kingdom, GU1 3TS) (“Paymentology”, “we”, “our” or “us”) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website ( (the “Site”) you can be assured that it will only be used in accordance with this Privacy Policy. By visiting our Site or getting in touch with us you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy is designed to detail the basis on which Paymentology uses and collects personal information through the operation of our Site and to provide information about individuals’ rights. Paymentology processes personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose may differ. It addresses the use of information provided directly and indirectly to Paymentology when you use the Site. Paymentology is a registered data controller with the Information Commissioner’s Office, registration reference ZA221303. Paymentology shall comply with the General Data Protection Regulation (EU) 2016/679 (the “GDPR") or, any United Kingdom equivalent Data Protection legislation which supersedes GDPR as amended, updated or enacted from time to time.

Information that we may collect from you

We may collect the following information:

  • Information provided by you in the completion of the forms on our Site. The information you give us may include your name, address, email address, phone number.
  • We may keep a record of all correspondence should you contact us, including any information provided if you report a problem with our site.
  • Details of your visits to our Site including, but not limited to, traffic date, location data, weblogs and other communication data, whether this is required for our own purposes or the resources you access.
  • We may make other tools available to sync information with our services.

IP addresses

We may collect information about your computer, including where available your IP address, operating system, browser type, time zone setting, browser plug in types and version for system administration, the full URL clickstream to, through and from the Site, content viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To carry out any obligations owed to you through the use of our Site and in respect of any contracts entered into between you and us.
  • To notify you about changes to our service.
  • To ensure that the content from our Site is presented in the most effective manner for you and your computer
  • To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • As part of our efforts to keep our Site safe and secure
  • To improve our products and services.
  • If you have linked an email account to the Site.
  • To map your network of contacts to their associated companies.
  • To periodically update the above information to enable us to provide the best possible service.
  • When you get in touch with us with a question, complaint, comment or feedback.

In these cases, you are in control of the personal data shared with us and we will only use the data for the purpose of responding to the communication. With your consent, we may periodically send you promotional emails about updates, new services, features, products, or other information or materials you have requested from us or that we feel you may find useful and interesting unless you indicate that you do not wish to be contacted for such purposes by emailing us at .

Storage of information and security

All information you provide to use is stored on our servers or our sub-contractor’s (e.g. hosting partner) servers. We are committed to ensuring that your information is secure and have put in place various physical, electronic and managerial procedures in order to attempt to safeguard and secure the information we collect online. Unfortunately, however, the transmission of information via the internet is not completely secure and whilst we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site. Accordingly, any transmission is at your own risk.

Our website may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the content, protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Disclosure of information

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security mechanisms in place to protect the data and to comply with our data protection, confidentiality and security standards

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors (e.g. hosting partner) for the performance of our service and any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site. We may disclose your personal information to third parties:
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If Paymentology or substantially all of its assets are acquired by a third-party, in which case personal data held by it about its customers will be one of the transferred assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Paymentology, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or
  • With your consent

Controlling your personal information

You have the right to restrict the collection or use of your personal information. If you do not wish to be contacted by Paymentology please let us know by emailing us at

You have a right of access to your personal data and can request details of personal information held by us as a data controller. This right may be exercised by emailing us at . We will aim to respond to any requests for information promptly, and in any event within the legally required time limits.

Sensitive Data

We ask that you do not provide sensitive information (such as race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and, criminal records) to us when using our Website; if you choose to provide sensitive information to us for any reason, the act of doing so constitutes your explicit consent for us to collect and use that information in the ways described in this Privacy Policy or as described at the point where you choose to disclose this information.


You have the right to lodge a complaint with the Information Commissioner’s Office where your Personal Data has or is being used in a way that you believe does not comply with the GDPR. We encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.


We make reasonable commercial efforts to ensure content on the Site is up to date and accurate, however, because we get the content from a number of different sources we do not endorse, support, represent, warrant or guarantee the completeness, truthfulness, accuracy, or reliability of any such content. If you do become aware of any inaccurate or incorrect content accessed or accessible using our Site (in particular pertaining to yourself or other individuals) please let us know at and we will use our reasonable endeavours to investigate your concern and, where appropriate and possible, correct inaccurate data. You understand that by using our Site, you may be exposed to content that might be inaccurate or deceptive. Under no circumstances (save as required by law) will we be liable in any way for any content accessed, or any loss or damage of any kind incurred as a result of the accessing by you of our Site.

Data Retention

Your personal data will be retained by us for as long as it is necessary for the purposes set out above (e.g. for as long as we have, or need to keep a record of, a relationship with you). If you register on our Site, your personal information will be stored in our systems. Data of registrants who have been out of active use for 18 months will be deleted from our systems.

Changes to our privacy policy

Paymentology may change this policy from time to time by updating this page. You should therefore check this page from time to time to ensure that you are happy with any changes we have made.