The way people pay has changed. The pace of innovation has changed. What has not changed, at least not fast enough, is the core infrastructure many issuers still rely on to power their card programmes.
For years, legacy issuer processors gave traditional banks the stability they needed to support payments at scale. They were reliable, tested and familiar. But now, those same systems are holding issuers back.
Slow time to market, rigid product setups, limited scalability and outdated reporting are making it harder to compete. And not just with challengers, but with customer expectations.
With pressure to modernise coming from every direction, standing still may no longer be the safe option.
Legacy issuer processors were built for a very different world. Most trace their roots back to the 1960s and 70s, when payments were simpler and on-premises infrastructure was the norm. They served a limited number of issuing banks that lacked the internal systems to handle authorisation, settlement, and security on their own.
They were stable, not agile. Capable, not configurable. Dependable, but never designed with developers in mind.
That model worked in the past, but is no longer sufficent for modern issuers who face a very different reality. Payment volumes have surged, customer expectations have evolved and card products need to adapt in real-time.
To put things into perspective: in just one month, more than 2.19 billion credit and debit card transactions were made in the UK, with a total value of over £74 billion. Legacy systems were not built to support this level of scale, speed, or demand for insight.
For many issuers, those cracks are already starting to show. Whether it is slow delivery, limited growth or rising costs, the signs of strain are easy to spot once you know where to look.
If these sound familiar, your current setup may be limiting your growth potential.
Next-generation issuer processors are built to meet the demands of modern card programmes. They let banks and fintechs launch faster, adapt quickly and scale across regions with confidence.
They are cloud-first, which means faster setup, greater resilience and more flexible scalability. With API-first architecture, product teams can build and configure features independently, without long lead times or manual intervention.
These platforms are designed for global growth. They support multi-currency and multi-region issuing and offer real-time access to data at every step of the card lifecycle.
This is not just a technical shift. It is a strategic one. The right platform becomes a business enabler: helping issuers personalise, compete and grow without compromise.
Choosing to stay with a legacy processor might feel like the safe option. But over time, the cost of standing still often outweighs the cost of change. More and more issuers are recognising that future growth depends on having a platform that can match their pace — and their ambition.
If you're rethinking your card issuing infrastructure, our guide, Selecting a Next-Generation Issuing Platform, can help you evaluate your options and choose with clarity.
Download the guide Selecting a Next-Generation Issuing Platform.
This is the first in a six-part blog series exploring what matters most when selecting your next issuer processor.
Next, we explore the five features that define a future-ready platform and why they matter to digital-first issuers.